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Reasons
The following could be reasons why mail matter is rejected by optical character reader sorting machines: { list these reasons in the positive, not the negative}
- Faint print
- Print too small
- Blue ink image and blue printing not recognised by optical character reader
- Dot-matrix print will not be read unless the pitch can be set so that the dots touch one another.
- The postcode and address do not form one block.
- Contents can move around, thereby obscuring the address and/or postcode. This causes irrelevant information to be displayed through the window, which results in a high rejection rate.
- No postcode or the wrong postcode
- Destination or postcode underlined
- Shadow print shadow type
- Punctuation marks
- Postcode incomplete
- Border around the address
- Reference/phone number or other non-address text in scanning area
- Statement too thin or transparent
- Inadequate spacing between characters caused by a condensed font setting or italic characters
- Spacing between lines more than one character
- Colour of statements not white or pale yellow
- Zeros crossed
- Logo/return address in scanning area below or parallel with address and postcode
- Broken characters
- Address labels skew/incomplete/portion of address cut off
- Additional information in address such as Transvaal, Cape, RSA, Provinces et cetera
- Postcode placed closer than 3 mm from left-hand edge of window
- Window too small
- Postcode less than 15 mm from bottom of envelope (most important)
- Postcode not printed as last line of address
- Advertising, commemorative or charity stickers not affixed to the upper left-hand corner of the envelope.
- Print/numerical reference or any printing in coding area
- Position of Advertising printed on envelope
One-step mailers
Current problems with one-step mailers affecting optical character reader sorting machines include the following:
- Thickness and flexibility
- Perforations
- Address blocks
- Waviness of product
- Coloured and tinted paper
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