Index

Domestic letter service
Introduction for Domestic letter service 2
Domestic letter products and services 3
   - Letter products and ordinary mail 4
Value-added services 5
Foreign mail 6
Domestic rates, rebates, discounts and payment methods
   - Rates, rebates and discounts for domestic letters 7
   - Payment methods 8
   - Permit Mail 9
   - Types of permit impression 10
   - Mail houses and Envelope Manufactures 11
   - Permit mail: Step-by-step user guide 12
   - For Clients to note 13
   - General 14
Posting of letters
   - Posting criteria 15
   - Quality and quantity criteria 16
   - Sorting criteria 17
   - Container capacity 18
Optical character reader specifications (South African Post Office Machine and Material Specifications - SAPOMMS) 19
   - How optical character readers work 20
   - How to achieve high acceptance rates 21
   - Reasons why the optical character reader sorting machine rejects mail 22
   - Material specifications: Envelopes 23
   - Material specifications: Plastic (not OCR readable) 24
   - Material specifications: Postcards 25
   - Material specifications: One-step mailers 26
   - Scanning area on envelope 27
   - Guidelines for addressing envelopes 28
   - Colour specifications 29
   - Acceptable fonts 30
   - Window envelopes 31
   - Specifications for Business Reply Service/Freepost 32
   - Address structures 33
   - Examples 34
   - Logo layout and colour envelope options 35
Domestic parcel service
Introduction for Domestic parcel service 36
Domestic parcel products and services 37
   - Value-added services 38
Posting of parcels
   - Posting criteria 39
   - Quality and quantity criteria 40
Addenda
Financial policy 41
eBDN 42
   - Internet based eBDN options 43
   - More about digital certificates 44
   - Fax and Email options 45
   - How to apply 46
   - Post Office eBDN service agreement 47
   - How to complete the eBDN 48
   - Terms and conditions of sale - eBDN 49
   - Frequently Asked Questions 50
Postal Address Quality 51
Client rating criteria 52
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