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Our Customers
Sales Objective
In sales and customer service we have set ourself a strategic intent as follows: "To promote the sales of products and services that will most benefit the customers, and to establish creditability through communication in a manner that will optimize the company's market share and improve the company's efficiency, help achieve the mission and goals, and result in outstanding customer service".
Our Customers
In sales we are customer-orientated and we plan and work towards upgrading our service levels and service deliveries for all our customers. We strive to enhance quality service delivery. We treat our customers with utmost respect and promote transparency when dealing with them. We assure our customers by following our company motto" we deliver whatever it takes".
Our customer segmentation is done as follows:
Key Accounts: These are blue chip companies who spends R10m and above per annum on bulk mail, and they drive the formal sector of S.A.'s economy with extensive operations nationally and internationally. These customers do a lot of high volume repeatable mailings in the mail and logistics business area. These are defined by their business operation sectors.
Major Accounts: These are the customers whose business operations only concentrate in one particular area across all regions in SA. They are most defined by their areas of business and spend between R9,9m and R1m per annum on bulk mail. They do medium to high volume repeatable mailings in the mail and logistics business area.
SME Accounts: These are the customers who run their own business and are much smaller than local and national clients. These you would find in any area or location. These could be your doctors, architectures, engineers, florist, yours physiotherapist etc. Mailing needs vary in terms of type and volume. Use of logistics services occasionally depending on type of business.
Government Accounts: This segment includes National Government Department and Agencies, Provincial Departments, Local Government, Municipalities and Parastatals. We have partnered with this segment to jointly deliver services to citizens in addition to serving them as SAPO customers. They do medium to high volume repeatable mailings in the mail and logistics business area.
We service different sectors and we have had the pleasure in dealing with customers from the following sectors:
Financial Services, Retail & Consumer Goods, Communication, Mail Order, Education, Publishing, Travel & Tourism, Medical and Automobile.
Some of our external customer includes and not limited to:
| Edcon |
SARS |
Telkom |
| ABSA |
UNISA |
Truworths |
| Standard Bank |
Unicity |
Direct Axis |
| Nedbank |
SABC |
Ellerines Furnishers |
| Metropolitan Life |
Old Mutual |
Foschini |
| Sanlam |
Santam |
First Rand Group |
| Vodacom |
Lewis |
Naspers |
| Medscheme |
Homechoice |
Multichoice |
| Woolworths |
MB Dagama |
JD Group |
| Lewis Stores |
Relyant Retail |
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The pivotal role that our internal customers play can never be negated or discounted, in the importance that they play towards achieving our unified objective of "operational excellence" and being placed in the top ten providers of postal services in the world.
The fact that we are able to look back on noteworthy and laudable milestones, is a testimony to the fact that a professional and concise service is willingly rendered by all of the role-players within the Post Office and that to achieve true customer intimacy we need to perpetuate this association via ongoing dialogue and frank interactions.
| Team |
| Name |
Rank |
Telephone |
Fax |
Cellphone |
| Derick Foster |
General Manager: Sales |
(012) 649 6293 |
086 687 5504 |
082 557 4241 |
| Sibongile Nkosi |
Administrator |
(012) 649 6303 |
086 687 6099 |
082 837 9961 |
| Adrian Kelly |
Senior Manager: Major Accounts |
(012) 649 6296 |
086 687 8379 |
082 414 3115 |
| Benediction Zubane |
National Manager: Key Accounts |
(012) 649 6308 |
086 687 8984 |
082 771 5020 |
| Adolph Gossmann |
Key Account Executive |
(012) 649 6295 |
086 687 8372 |
082 338 4848 |
| Tshepo Setlhoke |
Research Specialist |
(012) 649 6306 |
086 687 9182 |
083 541 1098 |
| Anthony Chetty |
Key Account Executive |
(012) 649 6292 |
086 687 5036 |
082 850 9987 |
| Bongi Magubane |
Key Account Executive |
(012) 649 6292 |
086 688 4478 |
082 416 2564 |
Physical Address
350 WitchHazel Avenue
Eco Point Business Park
Block B First Floor
Centurion
Pretoria
Postal Address
The Executive: Mail Business
PO Box 2004
Corporate Post Office
0074
Att: SALES / Sibongile Nkosi
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