Step 1

If you have any queries, please contact your ey account manager. If you do not know who your key account manager is, please contact your regional sales manager at the numbers listed below for assistance.

Witwatersrand  (011) 495 0500

Your key account manager will also be able to assist you with setting up your account and capturing your eBDNs at your premises. 

Alternatively, you can also contact your regional Accounts Receivable Division at: 

Witwatersrand  (011) 495 0645

KwaZulu-Natal (031) 336 3862

Step 2

eBDN customers are required to obtain a digital certificate.

More about digital certificates.

Digital certificates ensure that digital certificate holders - people, websites, and network resources such as routers - are truly who or what they claim to be and your transaction/data exchange is protected on line from tampering.  You can obtain a digital certificate by applying for one from our Technology Division. Call our IT Support Desk on 0860 262 262 to log a call. You will be asked to provide :

 Your 7 digit account / customer number,

 Your name and contact detail,

 Your e-mail address,

 A description of your problem.

Every certificate is customer-specific, including a company name and a customer ID. An incident number will be assigned. The incident number must be provided always when there is an inquiry about the digital certificate up to a stage when it is received, installed, and the use has begun on the eBDN website. Following that, a customer will receive an email from the Post Office containing their digital certificate and a step-by-step guide on how to install it. After successfully completing the preceding steps, the customer can sign in and use the eBDN on the website. The digital certificate will be active each time a customer logs in into the eBDN system or clicks on the non-conformance form link.