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Legal

Any person or organisation may lodge a complaint about any aspect of the Post Office's operations and services.

To lodge a complaint, please contact us through any of the following methods:

red arrow You can contact the Branch Manager where the service was rendered.

red arrow Call The National Contact Centre on 0860 111 502

red arrow Email us on customer.services@postoffice.co.za or on customer.service@postoffice.co.za or on complaints@postoffice.co.za

red arrow Fax us on 0866 861 857

red arrow Write to us at: PO Box 10 000, Pretoria, 0001

Please supply the following details:

red arrow Full details of complainant (name, surname, postal address, telephone number, fax, email address)

red arrow The branch name and nature of the incident.

red arrow The customer's expected outcome.

red arrow Standard for resolving complaints

Once a complaint has been lodged:

The time frame to resolve the complaint in accordance with the customer care standards laid out by the Postal Regulator, is five working days from time of receipt.

Where a complaint cannot be resolved within the prescribed time frame, the customer will be notified within three working days, and be informed of planned action.

If the customer is not satisfied with the outcome from the Post Office, then he/she may approach the Postal Regulator for the resolution of any disputes.

The Postal Regulator

ICASA Consumer Complaints

Private Bag X10
Highveld Park
Centurion
0169
Telephone: +27 (0) 12 568 3000/1
Facsimile: +27 (0) 12 568 3444
Email: consumer@icasa.org.za
Website: www.icasa.org.za