Any person or organisation may lodge a complaint about any aspect of the Post Office's operations and services.
To lodge a complaint, please contact us through any of the following methods:
You can contact the Branch Manager where the service was rendered.
Call The National Contact Centre on 0860 111 502
Fax us on 0866 861 857
Write to us at: PO Box 10 000, Pretoria, 0001
Please supply the following details:
Full details of complainant (name, surname, postal address, telephone number, fax, email address)
The branch name and nature of the incident.
The customer's expected outcome.
Standard for resolving complaints
Once a complaint has been lodged:
The time frame to resolve the complaint in accordance with the customer care standards laid out by the Postal Regulator, is five working days from time of receipt.
Where a complaint cannot be resolved within the prescribed time frame, the customer will be notified within three working days, and be informed of planned action.
If the customer is not satisfied with the outcome from the Post Office, then he/she may approach the Postal Regulator for the resolution of any disputes.
The Postal Regulator
ICASA Consumer Complaints