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Do not pay for a place in the queue, says Post Office

16 November 2021

The SA Post Office has become aware of instances where queue marshals ask customers who visit their branches a fee to be taken to the front of the queue or to receive service.

No Post Office employee or any other individual has the right to ask beneficiaries to pay any fee to be serviced and/or to receive preferential treatment by jumping a queue. Such practices are illegal.

Customers are advised not to pay the fee demanded by any Post Office employee, queue marshals or any other person requesting such a payment.  The customer should consider laying a charge of bribery and corruption at their nearest police station. There is close co-operation between the SA Post Office’s internal Security and Investigations Unit and the SA Police Services, and formal charges will help put a stop to this opportunistic and unethical behaviour.

It should be noted that the Post Office does not have jurisdiction over the behaviour of members of the public outside Post Office property.

Anybody who becomes aware of postal crime, or a crime apparently committed by an employee of the SA Post Office, should report it to the Post Office’s toll-free crime-buster hotline on 0800 020 070.  The caller has the option of remaining anonymous and all calls are followed up.

Customers can also send an SMS to 31133. Normal rates apply.  

Customers may also send an email to tipoff@postoffice.co.za.

Recipients of the R350 Covid-19 relief fund should visit their local post office only after they have received an SMS that states their grant is ready for collection. 

Once they have received this SMS, they can also collect the grant from any Pick ‘n Pay or Boxer supermarket. When using one of the supermarkets, both their identity document and the cellphone that was used to apply for the grant are required.

Bearing in mind that South Africa remains under Lockdown Level 1 to curb the spread of Covid-19, customers are requested to observe the regulations, such as the wearing of masks, sanitising and social distancing. These measures are compulsory on Post Office property.


For enquiries on any postal service, please contact the SA Post Office on:

SMS enquiries    31133
E-mail                   Customer.Services@postoffice.co.za
Customer Services telephone 0860 111 502
Twitter                  @PostofficeSA
Facebook             @PostofficeSA

Issued by the SA Post Office
Enquiries: Johan Kruger, 082 337-3116