Change of Address

Information

Are you moving? We'll make it simpler for you with our Change of Address Service.

Change of Address Service

This is a service provided by the Post Office whereby clients will be enabled to:

inform the Post Office that they have moved and/or changed their addresses;

request the Post Office to forward their mail to the new address.

Redirection service

This is a service whereby mail is redirected at the client’s request for a specified period to an address provided by the client.

Conditions

The application for the change of address or redirection of mail must be in writing on the relevant form which is available from all post offices.

The application must be made by the registered postbox holder or the head of the family on behalf of his/her household.

No middleman or third party who renders a service for remuneration may hand in an application for change of address or redirection of mail on behalf of a client.

A request for the change of address for more than one person must only be acted on if the signature of each person has been furnished, except where an application is made by the head of the family on behalf of his/her household.

Benefits

Assurance that mail addressed to the old address is forwarded to the new address

Mail is delivered according to the Post Office’s delivery standards

Assurance that mail reaches its correct destination

Procedure

The client (registered postbox holder or the head of the household) completes the relevant application form (Application for new, confirmation, change of address and termination of mail delivery service) obtainable from the post office.

The completed application form and the identity document must be handed in at the post office.