Business Rescue - What is the status of the Post Office?The Post Office has been in Business Rescue since February 2023. The business is operating as a going concern. Please refer to the Business Rescue section for all documents and news pertaining to the Business Rescue. Active branchesView a list of active Post Office Branches (102 kb Where is my mail or parcel?All parcels and registered letters can be tracked using their tracking number. Go to our track and trace system or call the Customer Services Centre on 0860 111 502. Please contact our Customer Service Centre on customer.services@postoffice.co.za if you cannot find your mail item. Correct mailing addressWhat are the dimensions needed to accommodate the mailing address?There are no specific dimensions, the mailing address must be clearly printed or written on the front of the envelope, left-aligned, starting with Ihe name of the addressee on the first line, the number and street address on the second line, the suburb on the third line, the name of the city on the fourth line, and the correct postal code on the last line. Postal code look-up.The correct postal code is vital. How to correctly address an envelope. Postal CodesWhat is the postal code of a particular area? Visit our postal code look-up page. PostboxesHow much will it cost to replace a lost post box key?Please view our Postal Rates How much does it cost to rent a postbox?Please view our Postal Rates. How much does it cost to rent a private bag?Please view our Postal Rates. How do I cancel my postbox? Visit your Post Office to complete the termination of service forms and return both keys to obtain a key refund. Can I pay for my post box online?Yes, it is possible to pay for a post box via electronic funds transfer (EFT). Use the post box number and postcode or the name of the Post Office where your post box is located as a reference. Can I apply for a post box online?No, you need to apply at your local Post Office. How much does it cost?How much does it cost to mail a letter?Please view our Postal Rates. How much does it cost to post a parcel within SA?Depends on the volumetric size, weight and distance it is travelling. Please take your mail item to your local Post Office for a quote. How much does it cost to post a registered mail item?Please view our Postal Rates.
How many stamps do I need?How many stamps should I affix on an A4 envelope?Three standard stamps should be affixed. Domestic mailHow do I track a domestic postal article?Please make use of the convenient Track My Parcel system, available from the front page of our website. You can also call the Customer Service Centre on 0860 111 502. Please contact our Customer Service Centre on customer.services@postoffice.co.za if you cannot find your mail item. International mailWhen will I receive my international mail item?Most international mail items travel by ship and can take 14 weeks to arrive at the destination country. Upon arrival the item will be inspected by the Department of Health first, then by the South African Revenue Service and lastly it will go the SA Post Office for distribution. How do I track a postal item?Please make use of the convenient Track My Parcel system, available from any page on our website. You can also call the Customer Service Centre on 0860 111 502. Please contact our Customer Service Centre on customer.services@postoffice.co.za if you cannot find your mail item. Why must I pay Customs to receive my parcel?Custom fees are required by law. The South African Revenue Service (SARS) determines the amount payable. Customs fees can be paid to the SA Post Office upon acceptance of mail items where custom fees are applicable. Should you not agree with the amount charged by SARS, you can send the item back via the SA Post Office for re-assessment. Should the value of the parcel exceed R400, charges will be paid to Customs on the total price actually paid for the item. On gift parcels where the contents are intended for more that one person and the total declared is more than R400, charges will be paid to Customs, by the recipients, as the Rebate cannot be split and the gifts cannot be linked to other people other than the recipient. - South African Revenue Service
No payment upfrontThe SA Post Office does not demand payment in advance, nor does the SA Post Office use electronic platforms for payment – any customs and clearance fees are paid at the counter when the customer collects the item.
Please note that the following commodities are subject to inspections by the relevant department before being cleared or dispatched to its intended destination:All Medications ( including prescriptions, vitamins, enhancers, skin lightening creams, etc. are subject to inspection by Port Health - Department of Health Plants, vegetables, etc are subject to inspection by the Department of Agriculture Animals and their articles thereof are subject to inspection by the State Vet. Please allow up to a period of 48 working hours for the inspection process to be finalised. - The South African Revenue Service My parcel is a giftRebate of duties on gifts - A person can receive 2 gifts per calendar year and of which the value must not exceed R400 for each parcel in terms of Rebate Item 412.10. Gift - A gift is classified as any item sent from a natural person abroad to another natural person in the Republic that is unsolicited by the recipient. These include but not limited to wedding, birthday, etc. Please note that the following consumables are excluded from the rebate: wines, spirits, tobacco (including cigarettes and cigars) perfume. - South African Revenue Service Proof of purchasePlease send your invoice or proof of purchase to jimcinvoicerequired@postoffice.co.za or contact Customs on + 27 11 961 6000. Where do I get my South African tracking number?Please contact our Customer Service Centre on customer.services@postoffice.co.za or call the Customer Service Centre on 0860 111 502 to request your South African tracking number. Enquiry formCan I complete an enquiry form online?No, you need to visit the Post Office of posting to complete the enquiry form. Insurance on mailFor how much can I insure my parcel?Please view our Mail Tariff booklet. Can I take out insurance for a registered letter?Please view our Mail Tariff booklet. Business hoursWhat are the official Post Office business hours?Please contact the branch closest to you to confirm office hours. Motor Vehicle License renewalsWhere can I renew my motor vehicle licence?Contact our customer contact centre on 0860 111 502 for names of offices that offer the MVL payment service. Can I change a vehicle ownership at any Post Office?No. A change of ownership must be done at the traffic department. Maximum weight for local parcelsWhat is the maximum weight acceptable for local parcels?30kg Prohibited itemsWhat are the prohibited items for international / local mail?Perishables, flammables, pesticides, liquids, pets, animals, reptiles, plants, vermin, insects, any living creature. Precious stones, jewellery, medicine or fragile items. Please view the Dangerous and Prohibited Items. View the Prohibited items per country- list. Redirected mailHow much will it cost to redirect mail from one area to another?Please view our Mail Tariff booklet. Can I redirect mail to an international address?No ComplaintsHow do I direct my Post Office complaint?A complaint can be made at any Post Office or emailed on customer.services@postoffice.co.za, or on 086 0111 502. Where can I buy stamps?I am a stamp collector, who can I contact regarding the purchasing of stamps?Contact Philatelic Services on 012 845 2814/15, or contact our Customer Services Centre on 0860 111 502. Visit our Philately section to view available stamps. Stamps can be ordered from sa.stamps@postoffice.co.za Traffic finesCan I pay a traffic fine at any Post Office?You can pay fines of Tshwane, Ekurhuleni and City of Cape Town at the Post Office You can pay these traffic fines at any Post Office countrywide – no need to go to a Post Office in the municipality where you received the fine. You will leave the Post Office with a valid receipt to prove you have paid the fine. Can I collect registered mail/parcel on behalf of someone else?Yes, by presenting both the collectors and sender’s ID books. |
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