The National Customer Service Call Centre offers a diverse array of services. In addition to managing inquiries for our Transport and Logistics Business Units, the National Customer Service Centre is responsible for item tracking.

Additional services include DOCEX, which includes the tracing of legal documents, support for ad-hoc initiatives managed by the Post Office, and Post Box Enquiries. 

The centre receives all general enquiries and complaints from customers.

Customer service offers a credit card facility (Telemarketing) that enables the customer to place orders online and over the phone. These customers typically acquire postage stamps in bulk, using envelopes that include postage.

The Customer service objective is to establish enduring relationships with both our personal and business customers by providing high-quality, proactive services. For any enquiries, complaints, compliments, or information regarding postal services, please contact 0860 111 502.

Our national email address is: customer.services@postoffice.co.za

For international mail enquiries, complaints, compliments or information, please contact (011)961-6000

Our international mail enquiries email address is: jimccustomerservices@postoffice.co.za

Call Centre operating hours: 7h30 – 16h30 Monday to Friday